Refund Policy of FenridgePark
At FenridgePark, we aim to provide you with an exceptional service and quality products. Our refund policy explains how we handle returns and refunds for products purchased from our website fenridgepark.site. Please read the following terms carefully. If you have any questions, feel free to contact us at +39 06 1234 5678.
Order Cancellation
You may cancel your order within 1 hour of placing it without any charge. If the order is canceled after 1 hour and we have already prepared your food, cancellation may not be possible. For any cancellation requests, please call us directly at +39 06 1234 5678.
Returns
As we deal with perishable goods, we do not accept returns. However, if you receive an incorrect or defective item, please contact us within 2 hours of receipt to discuss an appropriate solution.
Refunds
If you are dissatisfied with your purchase due to an error on our part or if the product received is defective, we offer two options:
- A full refund to your original payment method
- A credit for your next purchase
Refund requests must be made within 24 hours of delivery or collection. To initiate a refund, please contact us with your order number, details about the product, and the reason for a refund. We reserve the right to verify the claim by asking for photographic evidence.
Refund Process
Upon approving the refund request, the refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.
Non-Refundable Items
Some items are non-refundable, including:
- Gift cards
- Downloadable products
- Some promotional items
- Any item not in its original condition, or is damaged for reasons not due to our error
Late or Missing Refunds
If you haven’t received a refund yet:
- First, check your bank account again.
- Then, contact your credit card company; it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If after completing all these steps you still have not received your refund, please contact us at +39 06 1234 5678.
Exchanges
If you received the wrong item, please call us at +39 06 1234 5678 for assistance with your exchange. For all exchanges, the item must not have been used or altered in any way.
Shipping
For any products that need to be shipped (unopened non-perishable goods), you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Information
If you have any questions about our Refund Policy, please contact us:
- By phone: +39 06 1234 5678
- By visiting our website: fenridgepark.site
This policy is effective as of March 1st, 2023.